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[Admin]

In reply to: Imagely Search issue

#51396

It looks like the website is using Nextgen Gallery Pro, which we don’t have access to. I believe the image search feature is only available in the Pro version.

Would you be willing to send us a copy of the Nextgen Gallery Pro plugin currently installed on your site so that we can proceed with the troubleshooting?

[Admin]

In reply to: Graphene PageSpeed – Terrible with Mobile Devices!

#51394

There’s not a single solution for this, unfortunately. Mobile score in the 40s to 60s is quite typical, even on the high side if the website is unoptimized. Mobile devices have much less processing power and (typically) slower connection and higher latency.

In order to improve the scores you’ll have to implement the recommendations outlined on Pagespeed Insights, e.g. reducing scripts, optimizing and lazy-loading images, etc. Most of it is site-specific, so the solutions have to be tailored to the website.

[Admin]

In reply to: Error updating theme

#51392

Yes, no issue in the licence. Can you try the update again and see if it works? So far we could not find any specific issue for serving updates to your site.

If it’s still unsuccessful, please raise a Priority Support ticket from your account page on our website. In your request, please include a temporary administrator account details so that we can log in and investigate the issue further.

[Admin]

In reply to: Imagely Search issue

#51389

Thank you for that. We’ll run some tests with the plugin and let you know when a fix is available.

[Admin]

In reply to: Search box edit options

#51388

Due to the sheer number of possible combinations, we cannot provide color options down to that granularity in the Customizer. You can still modify it using Additional CSS though.

[Admin]

In reply to: Error updating theme

#51387

Dear Bjorn,

Please provide the URL for the site so that we can check the license status in our system.

[Admin]

In reply to: Imagely Search issue

#51381

Can you try temporarily switching to the default TwentyTwenty theme, and see if the issue is still there? This would determine if the conflict is specific to the Graphene theme or otherwise.

[Admin]

In reply to: Imagely Search issue

#51378

Looks like there’s an extra closing </div> in that search results template. Are you using built-in template or custom template for Imagely?

[Admin]

In reply to: How to hide/deactivate page path adress under menu

#51374

If we keep it enabled, is there a way to change the color of the breadcrumbs background in the theme color settings? I am unable to change it.

The breadcrumbs colour follows the settings for “Archives”.

What is the point of breadcrumbs?

Primarily it assists visitors in navigating your site, particularly if your site has a lot of content. It’s good for user experience. Other than that, you can read about its general advantages here: https://yoast.com/breadcrumbs-seo/

[Admin]

In reply to: Appearance -> Customize > widget > footer > add *** RTL problem

#51370

Thank you for confirming that. We’ll include a fix in the next theme update.