Error updating theme

  • bjornreuvers

    #51385

    Hello,

    When updating the theme I’m getting the following error:

    Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Graphene Plus
    You have version 2.7.4 installed. Update to 2.7.5.

    Regards

    Bjorrn

    Admin

    Syahir Hakim

    #51387

    Dear Bjorn,

    Please provide the URL for the site so that we can check the license status in our system.

    bjornreuvers

    #51390

    https://coraleder.nl/

    But it says Licence status: ACTIVATED. Licence is valid for another 3 months.

    regards Bjorn

    Admin

    Syahir Hakim

    #51392

    Yes, no issue in the licence. Can you try the update again and see if it works? So far we could not find any specific issue for serving updates to your site.

    If it’s still unsuccessful, please raise a Priority Support ticket from your account page on our website. In your request, please include a temporary administrator account details so that we can log in and investigate the issue further.

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