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In reply to: NEO and Fast Secure Contact Form

#41720

Syahir, to close this issue, as you may be aware the AMTS Pro plugin has now been updated and so the tweak is no longer needed.

Can I hi jack my own thread by asking a kind of related question please?!

Using the same website to illustrate the point, the desktop version includes the Graphene slider. Is Graphene Mobile NEO designed to incorporate the slider? I can’t see where the option is to code it in – probably staring me in the face somewhere! If you could give me some pointers that would be good.

Apologies in advance if this should really be within a new thread.

Thanks as always,

Chris

In reply to: NEO and Fast Secure Contact Form

#41719

Syahir, I have changed this on the jazzjam.org.uk and all is well again (checked on Samsung and iphone 5). Obviously I will now implement the change on my other sites and anticipate that they will all be okay too. Assuming no further issues, I will then close the thread.

Thank you as ever for a support service that’s second to none. I’m glad to have helped in identifying an issue that will make NEO run smoother.

Have a good day Syahir,

Chris

In reply to: NEO and Fast Secure Contact Form

#41717

Syahir, in anticipation of your next question …!

I uploaded the helper plugin by going to WP Admin > Plugins > Add New > Upload. Then, uploaded the gmneo-helper.zip file I had downloaded on purchase. Although it had to be updated following an update to the theme.

Awaiting your thoughts with interest.

Cheers,

Chris

In reply to: NEO and Fast Secure Contact Form

#41716

Thanks for taking the time to look at this Syahir.

Deactivating all the other plugins did not remove the issue for me.

I tried replacing with EasyContact form plugin on another site – still the same.

My mobile is a Samsung S4 Mini if it makes any difference. Also displays like this on iphone 5.

Am I able to attach or get a screen shot to you some how? By the way your screenshot presumably didn’t come from the jazzjam.org.uk site as words and layout differ!

Update; Just found the Plugins Control on Advanced in NEO Options and can see the option to disable now!! This may have given us a pointer. The Graphene Mobile NEO Helper plugin is shown as activated in my list of plugins, but is NOT in the plugin list in Plugins Control giving me the option to disable. I have checked a couple of other sites where I have installed it and it’s the same. Does this help? Have we found the gremlin? Have I overlooked coding something in somewhere do you think?

Other than this NEO is a great looker!! Look forward to hearing further.

Regards,

Chris

In reply to: Responsive theme

#41539

… and from experience I can recommend Graphene Mobile Neo as giving a pleasant mobile experience. As usual you may encounter the occasional plugin conflicts etc, but all I say is give it a try. It’s not expensive, and multisite.

In reply to: A few NEO queries please!

#41645

Kenneth,

#1 – Thanks, I hadn’t realised this was available to me. All sorted now.

#2 – I have just changed from AMTS to AMTS Pro in view of their comments on working with W3 Total Cache, which I use. I suspect this is when I lost the option. However using your code from #1, but just changing ‘mobile’ to ‘desktop’ I have put an additional NEO Footer menu in there with a custom link inserted. The link provided on the AMTS Pro settings page, of http://www.beauty.org.uk/?=desktop, did not work for me.

I can’t see any issues with that can you? I hope that this helps in your research on what happened with your two sites.

#3 – I promise not to use tables ever again – I promise not to use tables ever again – I promise not to use tables ever again ….. etc

Chris

In reply to: A few NEO queries please!

#41643

Kenneth, efficient and as helpful as always. Many thanks indeed.

I’ll look into all this in the morning.

Chris

P.S. I knew I would be sent to the naughty step for having used tables!! Ha Ha!

In reply to: pdf issues

#41135

Thanks Kenneth. Clearly I was looking at the problem from the wrong direction!

I have decided to show them on the site just as uploaded images, and not pdf’s, as there is no need for visitors to download them, and it keeps the visitor on the site better.

I really appreciate your time and help, as always.

Regards,

Chris

In reply to: Footer widget issue

#39640

Excellent, thanks for the explanation Syahir, and your time as always.

I have now replaced both your code, and mine that I had inserted into CSS, which gave it the border;

with

.sidebar div.sidebar-wrap {

border: none;

box-shadow: none;

}

which as I understand it does much the same thing. Agree? It certainly works fine now.

Keep up the good work,

Chris

In reply to: Footer widget issue

#39638

Brilliant Syahir! Once again you have sorted for me. Thank you very much indeed.

Are you able to say if it was something I did … an issue with the theme … or something else? It would help me (and others) for the future.

Chris