Header Image Problem (Version 2.1)

  • Jhule

    #48581

    After I updated to Version 2.1 my Page doesen’t show the Header Image. I use a child theme. Before I had Version 2.04 and everything was okay.

    I only see a white background and this text: wp-content/uploads/cropped-Header01.jpg

    Is that a bug?

    Greetings Jhule

    rodeboy

    #48582

    Same here http://www.hanni.co.uk

    Also getting large white space under header image on http://www.aboutthemshoes.co.uk

    rodeboy

    #48583

    P.S. That white space referred to above is on mobile only

    aum

    #48585

    HELP! Please, please, please correct this problem! The header image for my blog on my desktop was well displayed in 2.0.4, but with the update to 2.1, all I have is a horrible white space that has totally destroyed the appearance of my blog. What is the problem with these frequent updates that seem to go so horribly wrong? At this rate, I’m going to avoid future updates. Please fix this.

    alpha_DE

    #48586

    I went back to the old version.

    But I am more than surprised… no support answers here, versions which have obviously NOT been tested are pushed out. Do you guys want us to switch the theme?

    aum

    #48587

    alpha_DE: Please tell me how to switch back to the old version. If I can’t get this right, I’ll probably scrap Graphene.

    alpha_DE

    #48588

    I had luckily a backup and just replaced the theme folder with the old contents… if you don’t have a backup, it might be a problem.

    Marcel

    #48589

    oops.
    The link shows correctly but the images are not showing,
    The demo images work, but not the uploaded ones.

    Admin

    Syahir Hakim

    #48590

    Thanks for the report, guys. We’re working on this as a priority and will publish a fix shortly.

    alpha_DE

    #48591

    Syahir… honestly, did nobody test that before releasing? That was obvious…

    geoffroy33

    #48592

    Hello,
    since the last update (2.1), the image of the header is gone. It was replaced by the link to the image.

    aum

    #48595

    alpha_DE: Thanks for your response.
    Version 2.1.1 seems to have sorted out the problem with the header image.
    Syahir: What happened with the header image in 2.1? Please, may we have some assurance that future updates will be thoroughly tested before they are released?

    Admin

    Syahir Hakim

    #48596

    Version 2.1.1 is now available that fixes this issue, alongside updates to the language files and fix for the header image link as well.

    The change in 2.1 was to make the header image responsive. This was a relatively minor change, so our test routine includes only the default use cases, which unfortunately let the bug to slip by.

    Developing and providing support for the Graphene theme is a huge tax on our resources. Being a free theme means that Graphene does not (at the moment) generate any revenue that could offset those costs and justify additional manhours to be allocated to the theme, any more than we already do.

    Because of this, we had to prioritise our efforts based on the severity and spread of the problem. Despite these constraints, we’re always giving our best to resolve critical issues as soon as possible. In this specific example, we’ve been able to diagnose the issue and release the fix within just hours of the issue being reported.

    For mission-critical websites, the best practice is to test any new change or updates on a test or “staging” server before deploying them on a “production” server.

    aum

    #48597

    Syahir: Thank you for the fix via 2.1.1 and for the clarification.

    bsacue

    #48600

    Hi Syahir,

    Dont the latest update and gladly all looks well except when viewing via mobile phone there is a big white space at the top near header image.
    I have a new phone so no idea how to take a screenshot lol si can you view my SITE on mobile to see what im talking about please

    Thank you
    Kev

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