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In reply to: Neo stopped working

#40768

Hi Syahir.

Yes I removed it via the WP Admin > Plugins Screen yesterday, but I deactivated it 2 days ago. I see the date on the info you sent above is from Sept 29th. I also just checked my plugin folder on my server side and all the caching and optimizing plugins are gone including W3 Total Cache.

Whatever the issue is, it’s even causing problems viewing my Graphene site, cloudnine.hillarymilesproductions.com on my iPad. I do not set Neo to be active on iPads, but when I visit the site on iPad I don’t see an old cached version of the home page. Applecare and I did some troubleshooting to see if it was an Apple problem, but when testing my other site (an Atahualpa theme) it displays correctly, leaving me to think it’s a Graphene problem. Of course it could be another kind of block set by my webmaster. I will check with him too, but he’s not always available.

I’m happy to set you up again as an admin (and pay you for your trouble) if you can fix me 🙂 Just let me know!

Much thanks as always.

Hillary

In reply to: Neo stopped working

#40766

Hi Syahir,

I have disabled and deleted all caching plugins. Also turned off Mobile Smart and kept on Any Mobile Theme Switcher. Funny that it’s only the home page that does not appear in Neo. Neo activates when you select a post. Nowhere in the footer is there a way to “switch” to desktop or Neo version.

Thanks for any help on this.

Hillary

In reply to: Neo stopped working

#40764

Hi again,

I have an update to my problem. It seems only the home page is not showing in Neo, but if I click on a post it appears in Neo. I really need help with this today as I have a Giveaway promotion starting Monday. Thanks!

Hillary

In reply to: Exiting my dashboard and switching to desktop view

#40003

Hi Syahir,

Yes, my mobile browser does have a “show desktop” view, but it’s not

working. I’m stuck in NEO as well as in my mobile dashboard.

In reply to: the slider doesn't work

#39347

Thanks for your support Syahir!

In reply to: the slider doesn't work

#39344

Thanks Kenneth,

I will pass that along, but much to my exasperation, he’s a big Atahualpa fan and is ticked that I much prefer Graphene ;). I wish your developer team offered webmaster services.

Thanks for the reminder that Graphene allows for easy placement of code into the <header>.

I have been inserting custom CSS into the CSS box within Graphene Display Options, but I just discovered that this can slow down my site. Should I move it to the Stylesheet CSS Editor temporarily until I do create a Child Theme?

Thanks again. You guys are always so helpful.

In reply to: the slider doesn't work

#39342

Sorry, Kenneth. By a “theme” do you mean a Child Theme? If so, I’ve not had any joy convincing my webmaster to create one for me :(.

In reply to: the slider doesn't work

#39340

Thanks Syahir!

Disabling CommentLuv did the trick. I have to admit, I never even tried disabling that plugin because it has been active for a while and I believe the slider only recently stopped working.

In reply to: the slider doesn't work

#39338

Hi Syahir,

I have just installed the latest version of Graphene, but my slider is still stuck on the first post. I suspect it may be caused by a newly installed PunchTab widget that may have conflicting jQuery or Javascript issues. It’s been place on my contest page, http://cloudnine.hillarymilesproductions.com/?p=5762.

I had to place the following javascript into my header.php

<script type=”text/javascript”>

(function(d){

var f = d.getElementsByTagName(‘script’)[0], s = d.createElement(‘script’);

s.type = ‘text/javascript’;

s.async = true;

s.src = ‘//static.punchtab.com/js/pg.js’;

f.parentNode.insertBefore(s, f);

}(document));

</script>

Then I placed this into my post.

<div class=”pt-giveaway” data-uuid=”6f9efef6-8180-4a74-b6dc-2560f6c10576″></div>

<p style=”text-align: left;”><span style=”font-size: 14px;”><span style=”font-family: verdana, geneva;”> </span> </span></p>

I really don’t want to remove the widget to test it out. Do you see any conflicts? Thanks!

Hillary

In reply to: the slider doesn't work

#39335

Hi,

My slider stopped working recently and I’m having difficulty troubleshooting it. I did check for plugin conflicts but it must be something else, either a javascript or jQuery conflict. My site is cloudnine.hillarymilesproductions.com.

Thanks for all your help.