Syahir Hakim
KeymasterKuala Lumpur, Malaysia
When not perched on my workspace, I tremendously enjoy hiking in the bushes and climbing mountains. They serve as much-needed refuges from the pretense of cities.
Forum Replies Created
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Hi Saroj,
Those documentation are for the Graphene theme, not for the Graphene Mobile Neo theme. Also, Graphene Mobile Neo theme should not be activated. Please refer to the installation instructions here:
https://forum.graphene-theme.com/graphene-mobile-neo/installation-instructions/
In reply to: After Update to WP 4.1 – Fatal Error refering to shortcode-handler
December 20, 2014 at 2:21 am #44156This is a known issue, and a fix has already been implemented as noted by Anonymous above. It’s just that the fix hasn’t reached the official WordPress.org theme repository yet.
Quote:Also, I don’t see this error on your site?!This particular error will only be seen if you’re logged in as an administrator, and one of sidebar widget areas being displayed has no widgets in it. A simple fix would be to add at least one widget to each of the sidebar being displayed.
Quote:Thank you, I’ve followed the steps and still no mobile theme.We do actually provide complimentary installation service for those who have purchased either Graphene Mobile or Graphene Mobile Neo – let me know if this is something you would like us to do.
If you would like to get the Graphene Mobile Neo instead, we’d be happy to refund your Graphene Mobile purchase as well. All you have to do is ask.
If you’re using three-column layout, make sure that you have widgets in both two sidebar widget areas. The next update will fix this issue.
Hi Anthony,
The mobile theme should be working as intended on your site now.
I’ve sent you an email 🙂
In reply to: Problem with mobile friendly test and response google ad units
December 2, 2014 at 9:57 pm #43931Hello,
Your Google Mobile Friendly test result is not valid because of this:
This page uses 9 resources which are blocked by robots.txt. The results and screenshot may be incorrect.Google is not seeing your site as a mobile visitor would because of the robots.txt settings for your site, hence the result there would not be applicable for your site.
Hi Anthony,
We do offer complimentary installation service for Graphene Mobile & Graphene Mobile Neo. If you like, we can check your installation and ensure the settings are correct, for free.
Let me know.
This is often caused by caching plugin. Are you using WP Super Cache or W3 Total Cache, or any such plugins?
