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[Anonymous]

Anonymous

#6998

I have a paid-for copy of graphene mobile on my main website (9 downloads still available).

I have a test-website (created with XCloner). I want to do an “update now” to v1.2.8 of graphene mobile on my test-website.

I get error message “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”. In advice to a previous post-er you suggested using settings to update the api key. I have tried inputting the api key on the test-website but I still get above error message.

Main website http://www.jetlagandmayhem.com

Test-website http://www.jetlagandmayhem2.com

[Syahir Hakim]

Syahir Hakim

#36474

Try doing the update again as WordPress caches the update link for some time. If you’re still having issues, let me know the email that you used when purchasing the theme.

[Anonymous]

Anonymous

#36475

Still same result. I didnt want to post my email address publicly, so I have sent it to you via the contact-me form

[Syahir Hakim]

Syahir Hakim

#36476

When you perform the update, before the error message is displayed you should be able to see the URL that WordPress is trying to download the update from. Can you copy and paste the entire URL here?

[Syahir Hakim]

Syahir Hakim

#36477

Try updating again. It should be working now.

[Anonymous]

Anonymous

#36478

The update has worked perfectly – thank you for speedy assistance

[Anonymous]

Anonymous

#36479

Marking thread as resolved. You can do this yourself as well.

[skyedrummer]

skyedrummer

#36480

Hi there

I’m having the exact same issue. What should I do?

[skyedrummer]

skyedrummer

#36481

Is it perhaps the case that your server no longer recognises my api key?

I’m also not able to download the zip package from my purchase email any longer.

[Anonymous]

Anonymous

#36482

Quote:

I’m also not able to download the zip package from my purchase email any longer.

Did you try logging in here? – https://forum.graphene-theme.com/your-account/