Graphene Mobile Neo Helper plugin is causing my site (being developed) to not load correctly

  • vblaes

    #42920
    Quote:
    I tried all the items you listed in your post exactly as you instructed. The one consistent thing that happens is as soon as i activate graphene Neo Mobile helper, the site messes up. If I deactivate it, it works.

    I have gone into my hosting account and uploaded it that way, & I have the same issue. If it would be helpful, I can try to send screenshots.

    I also reinstalled a fresh copy from the site where I purchased the original theme.

    Admin

    Syahir Hakim

    #42921

    OK, in that case can you send us a screenshot of the settings in WP Admin > Settngs > Any Mobile Theme?

    And just to confirm, the issue happens as well even when using the TwentyFourteen theme?

    vblaes

    #42922

    I tried it with the 2014 theme and I have to redo all of the widgets when I switch back.

    not sure if this is the norm or not. Also I tried using the regular graphene mobile in case that’s how I needed to go if this didn’t work and it said that one was completely corrupted. Not sure if you’re aware of the problem with that theme.

    Admin

    Syahir Hakim

    #42923
    Quote:
    Also I tried using the regular graphene mobile in case that’s how I needed to go if this didn’t work and it said that one was completely corrupted. Not sure if you’re aware of the problem with that theme.

    Try reinstalling a fresh copy of that theme. Seems like somehow some of the files in your WordPress installations got deleted/corrupted.

    Quote:
    I tried it with the 2014 theme and I have to redo all of the widgets when I switch back. not sure if this is the norm or not.

    Widgets should stay with each theme. Which version of WordPress are you using? More importantly, did it work when you use the TwentyFourteen theme?

    vblaes

    #42924

    I am using WP version 3.9.1. Did not change the widgets, but had to go back in and re-add, for instance, images, links, etc. for widgets that went into the footer when I changed back to Graphene from 2014.

    I’ll recheck 2014,

    vblaes

    #42925

    http://www.milestonecentral.net/wp-content/uploads/2014/07/plug-ins-1024×578.png

    Not sure if you can see this; forum wouldn’t let me paste a screen shot. I can email you it.

    Admin

    Syahir Hakim

    #42927

    OK, try disabling all plugins except GM Neo Helper and Any Mobile Theme Switcher so I can take a look.

    vblaes

    #42928

    OK. I did as you asked. Thanks.

    Admin

    Syahir Hakim

    #42929

    OK, it does appear to be working properly when all other plugins are disabled, so this issue is likely caused by a plugin conflict. Try activating the other plugins one at a time and check if things working correctly.

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