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Graphene Mobile Neo Helper plugin is causing my site (being developed) to not load correctly

Home Forums Graphene Mobile Bug Report Graphene Mobile Neo Helper plugin is causing my site (being developed) to not load correctly

Viewing 15 posts - 1 through 15 (of 21 total)
  • Author
    Posts
  • #9168
    vblaes
    Participant

    Over the past couple of days, I’ve noticed that when I try checking the website I’m developing on my Android device, I get a website won’t load; relooping error. I tried deactivating several plugins and found that when I deactivated the Graphene Mobile Neo Helper plugin it fixed the problem.

    I tried deleting the theme and reinstalling it, but the same thing happens. Furthermore, when I tried clicking the support link on the plug in, I got a 404 Error.

    Help!!

    #42911
    Syahir Hakim
    Keymaster

    Hello,

    Try the following actions and see if any of them resolves the issue:

    1. Go to WP Admin > Settings > Permalink, and then save the permalink settings.

    2. Try deactivate all plugins except GM Neo Helper Plugin and the Any Mobile Theme Switcher plugin.

    3. Try switching to the default TwentyFourteen theme while the above two plugins are active.

    Let us know if any of the above works. That’ll help to pinpoint where the issue is.

    #42912
    vblaes
    Participant

    Nope. Still have the “This webpage has a redirect loop” message come up on my Android device.

    #42913
    vblaes
    Participant

    I deactivated Graphene Mobile Neo Helper and the site came back up.

    #42914
    vblaes
    Participant

    I think the problem is with that plug in.

    #42915
    vblaes
    Participant
    Quote:
    I think the problem is with that plug in.

    I went to the plug in and clicked the “support link” and got a 404 error.

    Furthermore, I tried uploading the regular Graphene Mobile theme, and it said it was broken. Help!

    #42916
    vblaes
    Participant

    Definitely that plug in. As soon as I activate it, the site won’t come up at all (desktop or mobile). As soon as I deactivate it, the site comes up. Is there some fix coming? Thanks.

    #42917

    That plugin isn’t causing this problem for the rest of us, so it’s possible you might have a buggy copy.

    Try deleting that plugin via FTP, and then reinstalling a fresh copy.

    #42918
    Syahir Hakim
    Keymaster

    Have you tried all three items I’ve listed above? If not please do them as described and let us know if they fix the issue or not. They are important to help us determine where the issue is. For example, if the site works when all plugins are deactivated except GM Neo Helper and Any Mobile Theme Switcher, then we’ll know that it’s a plugin conflict somewhere.

    Also, what are the theme settings in WP Admin > Settngs > Any Mobile Theme?

    We would like to resolve this as much as you do, but because we don’t have full access to the site, we’ll need your cooperation to try our suggested actions and let us know the feedback.

    #42919
    vblaes
    Participant

    I tried all the items you listed in your post exactly as you instructed. The one consistent thing that happens is as soon as i activate graphene Neo Mobile helper, the site messes up. If I deactivate it, it works.

    I have gone into my hosting account and uploaded it that way, & I have the same issue. If it would be helpful, I can try to send screenshots.

    #42920
    vblaes
    Participant
    Quote:
    I tried all the items you listed in your post exactly as you instructed. The one consistent thing that happens is as soon as i activate graphene Neo Mobile helper, the site messes up. If I deactivate it, it works.

    I have gone into my hosting account and uploaded it that way, & I have the same issue. If it would be helpful, I can try to send screenshots.

    I also reinstalled a fresh copy from the site where I purchased the original theme.

    #42921
    Syahir Hakim
    Keymaster

    OK, in that case can you send us a screenshot of the settings in WP Admin > Settngs > Any Mobile Theme?

    And just to confirm, the issue happens as well even when using the TwentyFourteen theme?

    #42922
    vblaes
    Participant

    I tried it with the 2014 theme and I have to redo all of the widgets when I switch back.

    not sure if this is the norm or not. Also I tried using the regular graphene mobile in case that’s how I needed to go if this didn’t work and it said that one was completely corrupted. Not sure if you’re aware of the problem with that theme.

    #42923
    Syahir Hakim
    Keymaster
    Quote:
    Also I tried using the regular graphene mobile in case that’s how I needed to go if this didn’t work and it said that one was completely corrupted. Not sure if you’re aware of the problem with that theme.

    Try reinstalling a fresh copy of that theme. Seems like somehow some of the files in your WordPress installations got deleted/corrupted.

    Quote:
    I tried it with the 2014 theme and I have to redo all of the widgets when I switch back. not sure if this is the norm or not.

    Widgets should stay with each theme. Which version of WordPress are you using? More importantly, did it work when you use the TwentyFourteen theme?

    #42924
    vblaes
    Participant

    I am using WP version 3.9.1. Did not change the widgets, but had to go back in and re-add, for instance, images, links, etc. for widgets that went into the footer when I changed back to Graphene from 2014.

    I’ll recheck 2014,

Viewing 15 posts - 1 through 15 (of 21 total)

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