[gregor]

gregor

#49307

Hi Guys,
I have the problem that in mobile devices, a menu item with sub-items can not be opened. Does somebody has any idea?

Thank you
gregor

[Syahir Hakim]

Syahir Hakim

#49308

Is your issue similar to the one reported here?

dropdown-submenu does not open

[gregor]

gregor

#49530

Thank you Hakim for answering.
I don´t think so…
On the site http://www.tirolwein.at i can not open the secon level of menu on a smartphone…
do you have an idea?

thank you

[Syahir Hakim]

Syahir Hakim

#49548

At the moment, the mobile menu on Franz Josef theme is limited to two levels deep only. We’ll expand this feature to allow for more levels in the next theme update.

[gregor]

gregor

#49630

Dear Syahir Hakim,
many thanks for your response. I do not understand it though. My menu has only a maximum of 2 levels.

Do you know where the update will be provided?

thx gregor

[Syahir Hakim]

Syahir Hakim

#49640

Menu levels are defined as such:

Parent item <- first level
- child item <- second level
-- grandchild item <- third level
etc.

In the case of the Franz Josef theme, as of the current version the grandchild item and below would not be displayed when viewed on mobile devices.

Updates will be provided through the standard WordPress auto-update feature. You’ll see a notification on your WordPress dashboard when an update is available.

[gregor]

gregor

#49675

Dear Sakim, thanks for the answer. However, I have only 2 levels and the second level does not open in the mobile view. Can I pay for the support?

[gregor]

gregor

#49676

Even the first level with child-items is not klickable.

[Syahir Hakim]

Syahir Hakim

#49677

I can open the second level menu on your site. See the screenshot below.

Additionally, i noticed that a lot of scripts failed to load on your site (server does not respond in time), including the script included with the theme. This script is what enables the first level menu with child items to be clickable, so when it fails to load, the parent menu item is not clickable.

The site takes unusually long time to load every time I tried to access it (about 30 seconds). If you experience this as well, it might be a good idea to talk to your host and ask them how can it be improved. Typically, even with unoptimized sites, the load time is below 10 seconds.