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[rmbcl]

rmbcl

#6007

After a recent update using Chrome pictures are disfigured. When I open my site up in IE it works fine. I have had to restore my site back to before I ran the theme update until I can find a solution. Below you can see a picture of how it looked after I ran the update.

Example

[Kenneth John Odle]

Kenneth John Odle

#33065

Try loading your page in incognito mode to see if the problem remains. If so, it’s a Chrome extension that’s causing the problem.

[rmbcl]

rmbcl

#33066

Quote:

Try loading your page in incognito mode to see if the problem remains. If so, it’s a Chrome extension that’s causing the problem.

John, what do you mean by “incognito” are you meaning to sign out of the admin and then bring up the page? If so I have done that and it is still disfiguring the pictures. Is there anything I can do to fix a Chrome extension problem or is that just a Chrome thing. Thanks for the help!

[Kenneth John Odle]

Kenneth John Odle

#33067

Nope. In Google Chrome, press CTRL + SHIFT + N to open a new incognito window. This opens a window without extensions loaded.

It’s the safest Google Chrome comes to a safe mode.

[rmbcl]

rmbcl

#33068

Well I ran the update again so I could try the incognito test and it is now fixed. Lets hope it was just a Chrome thing but now I am curious what can I do about a Chrome extension problem if it would have been that? This forum support is awesome, best I have experienced and the reason I use this theme on two sites and recommend it to everyone!

[Kenneth John Odle]

Kenneth John Odle

#33069

Quote:

what can I do about a Chrome extension problem if it would have been that?

The only alternative is to quit using the extension. Fortunately, as with Firefox addons, there are generally others that do something similar.

[rmbcl]

rmbcl

#33070

Well I refreshed my screen and it is messed up again http://www.bluegunstore.com/?slug=product_info.php&products_id=41 that was too good to be true I guess. So is this just a Chrome thing that I can’t fix?

[rmbcl]

rmbcl

#33071

I tried it in the incognito and it is still disfigured, any ideas? My cart say it is a theme thing and is not covering in the support which I paid for kinda crazy I think.

[Syahir Hakim]

Syahir Hakim

#33072

What plugin are you using for the shopping cart? We’ve had an issue like this previously, and the fix was just some simple CSS. I would expect that the same case is happening here, but we can’t help you out without the issue being there.

Update the theme again and post back here.

[ukchaseral]

ukchaseral

#33073

Do you think that could also relate to this issue? https://forum.graphene-theme.com/graphene-support/css-issues-after-updating-to-v181