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[Admin]

In reply to: When sharing a post on Twitter, featured image is not detected.

#51214

Please provide the URL for the page so that we can take a look.

[Admin]

In reply to: PHP Fatal error: ob_end_flush()

#51208

Unfortunately it’s rather impossible to pinpoint which part of your WordPress site is causing the error with just that log line. Is there any debug trace, i.e. the preceeding functions call?

[Admin]

In reply to: Comments not showing under product

#51207

Thank you for reporting the issue. WooCommerce changes the comment type on products from “comment” to “review”, which was why it was not showing up as comment in the product page. We’ll release an update soon that will ensure comments on WooCommerce product page appear as well.

[Admin]

In reply to: Gallery not centering

#51206

Please provide a link to the page where this is happening so that we can take a look.

[Admin]

In reply to: How to align center for Menu Item?

#51194

The responses above are for a much older version of Graphene, when it was using a completely different grid system. For the latest version of Graphene, try using the following code:

@media (min-width: 768px){
	.navbar-nav {
		float: none;
		margin: 0;
		text-align: center;
	}
	.navbar-nav>li {
		float: none;
		display: inline-block;
	}
	.navbar-nav>li:last-child {
		border-right: none;
	}
}

[Admin]

In reply to: Widgets are not showing left and right?

#51189

That is weird. Can you provide us with a temporary administrator access to the site so that we can investigate the issue further? You may use our secure contact form to send the access details here: https://www.graphene-theme.com/contact-us/

[Admin]

In reply to: Purchase of Graphene Plus

#51188

Hi Bernard,

I think you have sent us this query via Contact Form a couple of days ago, to which we have already replied. In case you have not received the reply, here is the content of that email quoted verbatim:

Certainly, you can upgrade from Single Site licence to multiple sites later on. Just let us know again when you’re ready and we’ll provide you with a coupon code that will deduct the cost of the single site licence for your multiple-sites licence.

[Admin]

In reply to: Widgets are not showing left and right?

#51184

You should be able to adjust the slider as per the screenshot below. If not, try entering the values in the boxes manually as per the image below. If you are unable to publish the changes after entering the values, try changing any other setting first as that should enable the Publish button.

[Admin]

In reply to: Widgets are not showing left and right?

#51177

Try going to WP Admin > Appearance > Customize. Select Graphene Display > Columns width, and adjust the slider for Columns width (three-column mode). Then publish the changes and see if that fixes the issue.

[Admin]

In reply to: Error notices appearing in backend

#51175

Thanks for the report. This is indeed a bug and we’ll release an update shortly to fix the issue.

In the mean time, if you’d like to apply the fix yourself, follow these steps:

1. Edit the file graphene/inc/user.php.
2. Replace the function called graphene_pre_get_avatar_data with the following code:

/**
* Replace the user's Gravatar with custom user avatar
*/
function graphene_pre_get_avatar_data( $args, $id_or_email ) {

	$user_id = 0;

	
	if ( is_object( $id_or_email ) ) {

		/* If this is a comment object, check if user is registered */
		if ( isset( $id_or_email->comment_ID ) ) {
			if ( $id_or_email->user_id ) $user_id = $id_or_email->user_id;
			else {
				$user = get_user_by( 'email', $id_or_email->comment_author_email );
				if ( $user ) $user_id = $user->ID;
			}
		} else {
			$user_id = $id_or_email->ID;
		}
	
	} else if ( is_numeric( $id_or_email ) ) {
		/* If this is the user ID, set it as such */
		$user_id = $id_or_email;

	} else if ( is_string( $id_or_email ) && is_email( $id_or_email ) ) {
		/* If this is email, see if it's a registered user */
		$user = get_user_by( 'email', $id_or_email );
		if ( $user ) $user_id = $user->ID;
	}

	/* Get the custom user image, if available */
	if ( $user_id ) {
		$user_image = get_user_meta( $user_id, 'graphene_author_imgurl', true );
		if ( $user_image ) $args['url'] = esc_url( $user_image );
	}

	return $args;
}
add_filter( 'pre_get_avatar_data', 'graphene_pre_get_avatar_data', 10, 2 );