Where is Graphene Mobile sourcing image on Home Page from?

  • Laracy17

    #7143

    Good afternoon Syahir,

    I have an image appearing on my Home Page which I presume was a header image that I used on another theme a long time ago. However, the other themes aren’t active and I don’t understand where Graphene Mobile is sourcing it from. I have a screenshot and website address but as the site is private I am adverse to sharing it here. Can I send you the link?

    Thanks.

    Admin

    Syahir Hakim

    #37127

    Hi Laracy,

    You can use the contact form here to send the link:

    https://forum.graphene-theme.com/contact-us/

    Laracy17

    #37128

    Hi Syahir,

    I just sent you the link.

    Thanks

    Admin

    Syahir Hakim

    #37129

    Hi Laracy17,

    I don’t see the mobile theme on the link you provided when I visit it using mobile device. Can you verify that the Graphene Mobile theme is installed properly on the site?

    Laracy17

    #37130

    Hi Syahir,

    Something strange did occur when I loaded my site on my desktop.Rather than it appear in the centre of the window, everything was pushed to the left. I selected switch to Mobile which worked, then I selected switch to Desktop, and everything was centred again and working.

    I read in another support post about conflicting user-agents so I turned off the user-agents in W3TotalCache and am just relying on the one from MobileSmart. Justsome background information – if that helps. As per the instructions, the mobile theme is configured but not active.

    I have an image which shows how it looks on my phone but I’m not sure how to send it to you.

    Thanks

    Admin

    Syahir Hakim

    #37131
    Quote:
    I read in another support post about conflicting user-agents so I turned off the user-agents in W3TotalCache and am just relying on the one from MobileSmart.

    Actually, you need to enable both the “high” and “low” user agent groups in W3TC, but set the “theme” in that setting to “Pass-through”. It works best that way.

    If you’re referring to the image beside the title of the “Welcome” page on the front page, that image is taken from the following sources (in this order):

    1. Featured image for that post/page

    2. First image that is uploaded for that post/page

    Also, you might also want to disable the footer theme switch link option in Mobile Smart, as Graphene Mobile has already added that link in the footer.

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