Video Preview not working on mobile devices.

  • Kailash

    #49878

    Hello Syahir,

    I am using your theme from last 5 years & there are many good improvements found.
    currently I am experiencing one issue from last one week which I have not found any solution.
    on desktop video showing image preview before playing but the same not showing from mobile devices & showing video preview as black screen.
    Kindly check this link https://www.hindimarathisms.com/devancha-tu-dev-morya-video-status

    How can this be solved on mobile also.

    Regards,
    Kailash

    Admin

    Syahir Hakim

    #49880

    This looks like an issue with the video player instead of with the theme. To confirm, try switching to the TwentySeventeen theme temporarily and see if the issue persists.

    Kailash

    #49881

    Hi,

    I tried switching to the TwentySeventeen theme temporarily & still player not showing preview image.
    Yes its the issue with wordpress default player.
    Is there any option to show image preview for videos in wordpress default player in mobile devices also.
    Or any suggestions.

    Admin

    Syahir Hakim

    #49882

    Not sure about that. You might want to try asking for support from the plugin developer or the support forum on WordPress.org, as they might have more details and insights on the issue.

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