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support mobile NEO

Home Forums Graphene WordPress theme Bug report support mobile NEO

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #10514
    Oliver
    Member

    I get this message:

    Please purchase Graphene Mobile Neo to add new topics as well as view and add replies in this forum.

    I have purchase Neo?

    Oliver

    #46321
    Syahir Hakim
    Keymaster

    Hi Oliver,

    We had some issues with our server over the weekend that’s causing the problem. You should be able to access Neo forum again now. Thanks for the report!

    #46322
    Oliver
    Member

    Hi Syahir

    Thanks for your reply,

    Btw,

    I have a question off topic.

    I was thinking about upgrade to a responsive website.

    I have two options: A premium template about food.

    Alternatively, your new theme, Franz Josef.

    What do you suggest?

    Oliver

    #46323
    Syahir Hakim
    Keymaster

    Hi Oliver,

    You may try using Franz Josef first as it is a free template that can be extended with the premium plugins. If you find the theme is lacking in features that you need, you may request it here and we’ll see if we can implement it.

    #46324
    Oliver
    Member

    Hi Syahir

    Thank you for your answer.

    I think I will try Franz Josef then.

    1. Do you know a good tutorial (How to do offline) Install a new theme, and finish the theme and publish when finish.

    2. I do not know if it is a bug in Graphene Neo. However, gravity forms work fine in Graphene theme. But, the forms do not function very well in Neo. ?

    I have problems with login and logout in Neo, not as an admin, but if you are a contributor.

    I think the graphene helper plugin makes the conflicts.

    #46325
    Syahir Hakim
    Keymaster

    Hi Oliver,

    1. Setting up an offline development environment for WordPress may be quite difficult, as it involves a number of software dependencies, some of which might not be straightforward to configure. If you’d like to try, here’s a good tutorial (for Windows):

    https://code.tutsplus.com/articles/how-to-setup-a-wordpress-development-environment-for-windows–wp-23365

    2. Can you describe in further detail on how is the form not functioning well in Graphene Mobile Neo?

    Thanks!

    #46326
    Oliver
    Member

    Hi Syahir Hakim

    Thanks for your reply once again.

    I have optimized Graphene and Neo.

    Now, I have only style.css as render blocking files. In addition, a high speed loads.

    However, when the Neo Helper plugin is enabled, I have noticed, it affects the site load in Neo, and conflict with other plugins like gravity forms. (log-in is not possible for users )

    The solution for me is to disable Neo Helper plugin. I am not a developer, but I think the helper plugin call or disable functions in other plugins? Do you have any idea what it is ?

    #46327
    Syahir Hakim
    Keymaster

    Hi Oliver,

    Can you describe in further details how does the Helper plugin affects the site load in Neo so that we may investigate it further?

    In addition, make sure that you have no plugins selected in WP Admin > Appearance > GM Neo Options > Advanced > Plugins Control.

    #46328
    Oliver
    Member

    I was thinking, hmm, if you provide me you’re E-mail, then I could give you log-in information to our website, then you could make a test.

    Would this be possible ?

    #46329
    Syahir Hakim
    Keymaster

    Hi Oliver,

    You may send me the details through our secure contact page here:

    https://forum.graphene-theme.com/contact-us/

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