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Problem changing header image

Home Forums Graphene WordPress theme Support Problem changing header image

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  • #8806
    maria cap
    Member

    I’ve never had a problem with changing my header in past, but this week I’ve been trying to change the current image and its not working, no matter what method I use. It doesn’t work if I choose an uploaded image directly from my computer or media library, even if I use one of the default images. Whichever image I choose, it lets me select it and then shows up in the Header Image preview section under Appearances, but once I click on the actual live site, the image hasn’t actually changed and my current image remains. Has anyone else had this happen? Any suggestions on what might be causing this and/or how to fix?

    Thanks

    #42208
    Luko
    Member

    Link to site?

    Did you try to clear the cache of your browser?

    #42209
    maria cap
    Member

    Yes, I tried clearing the cache, but it still doesn’t work. The link to the site is http://www.gacnyc.com.

    #42210
    Luko
    Member

    Everything looks normal as far as I see.

    Try to deactivate plugins.

    If that won’t work then try to reinstall the theme, but be aware that since you don’t use child-theme all changes to site that isn’t made through graphene options will be lost.

    #42211
    maria cap
    Member

    I tried deactivated the plugins that didn’t work so I reactivated them. I tried to reinstall the theme by deleting it in the themes/appearances page, but it would not let me reinstall because it said the stylesheet was missing. So i went into my ftp and deleted the theme from my wp-content/theme folder and it still says that the stylesheet is missing and won’t let me reinstall (graphene does not appear as an option at all) it just gives me an option to update. Please help.

    Thanks

    #42212
    maria cap
    Member

    Update I was able to reinstall the graphene theme and activate it, but now my website shows up blank. Any ideas on how to fix.

    #42213
    maria cap
    Member

    I had to revert to a backup version of my site, which is now back up and running. However, the original header issue remains. Any advice?

    #42214

    Well, we have no idea what your header is supposed to look like, so I’m a bit stumped. This is what I see presently:

    new-website-banner-july-20-2012.jpg

    #42215
    maria cap
    Member

    The image I would like to use is similar to the current header image only in black and white with blue accents. I don’t think the new image itself is the issue. Even if i try using one of the default images as my header it doesn’t actually change. Whichever image I choose, aside from the one that currently appears on the site, it lets me select it and then shows up in the Header Image preview section under Appearances, but once I click on the actual live site, the image hasn’t actually changed and my current image remains. Thoughts…

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