Only 2 out of 3 Neo installations work

  • MiStra

    #9975

    Hi there, I bought a total of 3 Neo themes and use them on top of the regular Graphene theme for 3 different domains.

    The installation following your instructions worked fine for 2 domains and it showed up on mobile devices properly.

    The functioning websites are:

    http://sacred-soul-sounds.ca/

    http://energydetective.ca/

    I also installed in the same way Neo on the third domain: http://tyhsonbanighen.ca/

    but it doesn’t show up on mobile devices.

    Here is what I did so far without making a difference :

      cleaned cache

      deactivated all plugins (other than “Any Mobile Theme Switcher” and “Graphene Mobile Neo Helper”)

      deleted NEO theme and related plugins (via FTP) and reinstalled new

    (All plugins and themes + WP is up to date.)

    None of this made any difference. Please let me know what else I can do.

    Gladly provide you with Login info to check it out.

    Thanks

    Michael

    Admin

    Syahir Hakim

    #45039

    Try going to WP Admin > Settings > Any Mobile Theme, and ensure that Graphene Mobile Neo has been selected for the mobile devices.

    MiStra

    #45040

    Thank You for the quick response Syahir,

    I checked the settings and Graphene Mobile Neo has been selected for the mobile devices.

    I clicked “Saved” again but it is still not showing on a mobile device with the mobile theme.

    I took a screenshot but didn’t find out how to attach to this reply.

    Any other ideas to make it work,…. please?

    Thanks

    Michael

    Admin

    Syahir Hakim

    #45041

    Do you have any kind of caching plugin installed? Also, please provide the site URL so that we can take a look.

    MiStra

    #45042

    The URL as mentioned in my first post is: http://tyhsonbanighen.ca/

    And no,… I don’t have any cache plugins installed.

    It also didn’t work, after deactivating all plugins other than “Any Mobile Theme Switcher” and “Graphene Mobile Neo Helper”. Deleting all related plugins incl. Mobile Neo theme and fresh re-install didn’t work either.

    And NO Neo mobile theme isn’t and was never activated.

    Admin

    Syahir Hakim

    #45043

    Alright, I have sent an email to your registered email address requesting for a temporary admin username and password so that we can investigate the issue further.

    MiStra

    #45044

    I just emailed you the temp. admin login as requested.

    Hope you will get it. 😉

    Thanks Syahir

    MiStra

    #45045

    Could it have something to do with the following scenario?

    I bought 2 Neo mobile theme at the same time in one order. But I only received 1 api key for both.

    I used the same api key in:

    http://sacred-soul-sounds.ca/ and http://tyhsonbanighen.ca/

    http://sacred-soul-sounds.ca/works

    http://tyhsonbanighen.ca/Does not work

    Not sure if this has anything to do with it, but thought I mention it to you.

    MiStra

    #45046

    Thanks Syahir,

    that you found the error related to the “double install” of WP.

    Your support and help is/was very much appreciated.

    Gladly continue to use Graphene Mobile Neo now with also more confidence for my other clients.

    The issue is now resolved.

    Keep up the good work 🙂

    Michael

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