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Neo has broken my website

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Viewing 5 posts - 1 through 5 (of 5 total)
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  • #9950
    crosseydlobster
    Participant

    When I activate NEO theme it hijacks my widgets. Now when I switch to Graphene Theme all of my widgets are gone and then when I switch back to NEO my widgets are all where they need to be in the widget area of wordpress. I purchased and installed NEO last night and i have never experienced anything like this. I tried deleting NEO and uploading a backup of my database but I cant figure out which table would be causing this problem. When I replace all of the tables in the database that fixes the problem, but I don’t want to replace all tables because since I downloaded and did my backup, customers have made purchases on my website. I am in serious need of help to fix this.

    #44974
    crosseydlobster
    Participant

    Even if I try to add new widgets it doesnt work properly. I can create a new widget and place it in a sidebar. But I cannot change the order of the widgets.

    #44975
    Syahir Hakim
    Keymaster

    First, you should not activate the Graphene Mobile Neo theme – the [url=https://forum.graphene-theme.com/graphene-mobile-neo/installation-instructions/]Installation Instructions[/url] states this clearly. The theme is designed to work without being activated.

    Secondly, WordPress stores your widget settings according to the theme you’re using. When you reactivate the Graphene theme, your previous widgets should have been restored. If it’s not, the widgets might still be there under the “Inactive Widget” section. You can just drag it back into the widget area.

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    If they are not there, it would be easier to just reconfigure the widgets as you previously have them rather than partially restoring the database.

    If you cannot move the widgets around, you might have inadvertently enabled the accessibility mode. Simply click on the “Screen Options” link at the top right of the Widgets screen, and click on the “Disable accessibility mode” link.

    #44976
    crosseydlobster
    Participant

    ok I have fixed my databse. I will reinstall and start from scratch. Should I not use any of the theme options listed in the preview area? When I was initially trying to setup NEO, none of my changes to navigation and widgets for would apply themselves unless I chose those very same settings in the preview tool area.

    #44977
    Syahir Hakim
    Keymaster
    Quote:
    Should I not use any of the theme options listed in the preview area? When I was initially trying to setup NEO, none of my changes to navigation and widgets for would apply themselves unless I chose those very same settings in the preview tool area.

    You can, but it is very important that Neo is not activated. Also, you will only see Neo being used if you visit your site using a mobile device. Otherwise, you’ll only see the active theme.

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