Mobile Neo fails on update

  • rimcrazy


    I upgraded one of my two sites to add Mobile Neo. When I installed it, it notified me that there was an update available. (I purchased it a while ago so I was not surprised). When I clicked on update, the update downloads but then the install fails with the following message:

    The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    This is beyond me so any help would be appreciated. As a side note, my other site that has Neo installed works fine but it was installed and updated months ago.

    I don’t know if this is the cause, but on this site (the one that will not update) I did make a change to the Header php file to include the topbar script from Google to support my AdSense. The built in Graphene support for AdSense places the ads within the body but not on the very top of the site, where I would like it to be located. I realize that when updates to the theme are performed I need to replace the code but it is not too big of a deal.

    …. just realized, crap I did it again. I should have posted this under the Support tab and instead I place it under the General tab. Sorry. If you could move this I’d appreciate it.


    Syahir Hakim


    Make sure you enter your API key in GM Neo Options page.



    Ah… gad I feel dumb. Sorry, that was it. I appreciate your support and your product. Thanks much.


    Kenneth John Odle


    Marking thread as resolved. You can do this yourself as well.

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