Mobile detection not taking

  • KevinN

    #10501

    I have just implemented GMN, and the new mobile detection is not working well. I will come back to the site the next day and i get the full site on my iphone. is there anything i’m doing wrong? I realize that is not your plugin, but perhaps you have some insight?

    Admin

    Syahir Hakim

    #46256

    This usually happens when you have a page caching plugin installed, like W3 Total Cache or WP Super Cache. Are you using any such plugins?

    Bohm

    #46257

    I have the same problem some sites are shown in the desktop version on mobile.

    i use for caching the wp super cache plugin.

    only if i deactivate this plugin it works fine.

    What can i do?

    KevinN

    #46258

    Yes, I too am using caching. W3 Total Cache, and I did follow the instructions provided to make it compatible with the mobile theme.

    If I cant use caching Google will ding my search results?!

    Admin

    KevinN

    #46260

    OK, i have put in the extra settings with the ‘high’ and ‘low’ user agents. i will see if that helps.

    Admin

    Syahir Hakim

    #46261

    Hi KevinN,

    Is everything working as it should now?

    Bohm

    #46262

    Hi, I tick the option for “Mobile device support” but there is no change? online when i deactivate super cache then it works?

    What can i do?

    Admin

    Syahir Hakim

    #46263

    Have you cleared the cache after making the change?

    Bohm

    #46264

    yes i have!

    Admin

    Syahir Hakim

    #46265

    Hi Bohm,

    Can you give us temporary admin access to your site so that we can investigate further? You may use our contact form to send the temporary username and password: https://forum.graphene-theme.com/contact-us/

    KevinN

    #46266

    Adding the ‘high’ and ‘low’ seems to have fixed the issue for me. i havent seen it display incorrectly for several days now.

    Admin

    Syahir Hakim

    #46267
    Quote:
    Adding the ‘high’ and ‘low’ seems to have fixed the issue for me. i havent seen it display incorrectly for several days now.

    Yes, that would be the setting that you need to apply for W3TC.

    Bohm

    #46268

    Do you receive my admin login?

    Bohm

    #46269

    no answer??

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