JetPack EU Cookie banner does not work at all on the site

  • Maria Grace

    #49489

    I am running graphene 2.4.1 and I tried to add the new JetPack EU Cookie banner while working on GDPR compliance. I cannot get the banner to show up on any page of the site despite having added it to the widgets in the footer.

    The support forums on Jet Pack suggested adding the following CSS to make it work:

    .widget-container.widget_eu_cookie_law_widget {
    margin: 0 auto;
    padding: 0;
    position: fixed;
    bottom: 0;
    width: 100%;
    z-index:1000;
    }

    I added it to my custom CSS page, but it does not appear to have solved the problem.

    The site is http://randombitsoffascination.com/ . Any assistance you could provide would be greatly appreciated.

    Thank you,
    Maria Grace

    Admin

    Syahir Hakim

    #49504

    Looks like the banner had not been added to your site. Try disabling any caching plugin you might have active to see if that’s where the issue is.

    Maria Grace

    #49511

    Thank you for the suggestion.

    The caching software did not make a difference. I tracked it down to a combination of two things: the banner was showing up in the bottom, not the header of the site and I had infinite scroll activated, so the user never got to the bottom of the site.

    Turning off the infinite scroll worked BUT I could not get the banner to show in the header as it was supposed to do.

    I switched to a plug in dFactory Cookie Notice and now it all appears to be working.

    Any ideas why the widget from Jet pack could not seem to place the banner in the header, but the above plug in did?

    Thanks for the assistance!

    Maria Grace
    RandomBitsofFascination.com

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