Graphene Plus loading very slow

  • KeithS

    #51724

    I have an issue with Graphene Plus causing site to load extremely slow to the point that the dashboard isn’t loading well either. Could I please have some assistance thank you.

    Admin

    Syahir Hakim

    #51725

    Hi @KeithS,

    This forum is only for the free version of Graphene, and support is provided on a voluntary basis. Support for Graphene Plus is delivered through the Priority Support system on our website.

    Please open a priority support ticket through your Account Page and we’ll be able to assist you further in troubleshooting the issue there.

    Thanks.

    KeithS

    #51726

    Unfortunately there is nothing on the support page other than:

    Priority Support
    Use the form below to request for priority support. Please allow a maximum of 24 hours for your request to be attended to.

    There is no form to fill in there, this is why I posted here for assistance.

    Admin

    Syahir Hakim

    #51727

    Apologies for that. Looks like there was an issue with stale script cache causing the form to be hidden. We’ve refreshed the cache and the form should be visible now.

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