Graphene Mobile Save Options not working?

  • billhunter

    #4542

    I use your graphene theme for PC and mobile.

    I think it’s excellent.

    This may or may not be a bug. I would have thought it would have been noticed previously if it were a bug though.

    Anyway here goes. I have a problem as follows…

    I go to Graphene Mobile under Appearance then

    …select the Display tab

    ….make a change (eg add an alternative title, but it could be anything)

    ….click “Save Options”

    The save button does not work.

    Nothing happens at all.

    It’s fine for changes made under the Graphene Mobile General tab but nothing is saved when using the Display tab features.

    Hope you can help.

    Best regards.

    Anonymous

    #28496

    Moved to Graphene Mobile support forum.

    Suggestions,

    1. Temporarily deactivate all plugins and try again.

    2. Try in a different browser.

    billhunter

    #28497

    Many thanks.

    Tried that without success though.

    In fact the same problem appears with different users on different computers when trying to save Graphene mobile theme “display” features.

    If the cursor is placed over the “Save Options” button under the “Display tab” the link options.php does not appear. It does appear however with mouse over “Save Options” under “General” options.

    It looks as if the form script is not functioning correctly on that particular page.

    Admin

    Syahir Hakim

    #28498

    It appears to be working fine on my end. What version of the theme you’re using?

    billhunter

    #28499

    Thank you for the reply.

    All software and graphene and mobile themes are the latest versions.

    I could forward admin login details if someone would care to look at what happens… or in this case doesn’t!

    Admin

    Syahir Hakim

    #28500

    Before we go to that can you try temporarily disabling all plugins and see if it works? This will help determine or rule out plugin conflicts.

    Sent from my GT-I9100 using Tapatalk 2

    billhunter

    #28501

    Hi. I spent some time on the plugins but no remedy.

    But, sorry, I should have looked more closely using different browsers when advised to do so.

    It’s working OK on all browsers except Internet Explorer it seems. I have IE9.

    With IE the page appears to go wrong at the point just after the header/navigation image appears. It looks as though there’s some sort of problem there as none of the other colour fields show up as they should beneath that image.

    The remainder of the page including the ability to save apparently goes pear-shaped at that point.

    I have uploaded an image so you can see how it looks on IE9.

    http://scottish8ball.net/gm.png

    Many thanks. Bill

    Admin

    Syahir Hakim

    #28502

    OK, I’ve fixed the bug. You should be able to automatically update to version 1.1.9 shortly, which contains the fix.

    billhunter

    #28503

    Very many thanks for sorting that bug.

    I’ll update it as soon as I can. I keep getting this error message at present 🙁

    An error occurred while updating Graphene Mobile: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Admin

    Syahir Hakim

    #28504

    That error occurs because you haven’t entered your Graphene Mobile API key in the Graphene Mobile options. You should have received the API key in the purchase receipt email that was sent to you after your purchase.

    Sent from my GT-I9100 using Tapatalk 2

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