[csteinbrecher]

csteinbrecher

#9874

Good Evening… I have been using the Graphene theme for the website for our Association. Up until last week when I clicked on Customize I would get the normal menu and had the ability to customize the theme. Last week I tried and it will attempt to load the Customize menu but never does. I have tried disabling all of the plugins and that did not work. Any help would be appreciated.

Most Sincerely,

Carol

[Kenneth John Odle]

Kenneth John Odle

#44802

Have you recently updated anything? WordPress? Graphene? Your browser?

Try logging in using a different browser to see if this is a WordPress issue or a browser issue. If you can customize from another browser, it’s something with your original browser. If you get the same result with a different browser, it’s possible you had an update that wasn’t entirely complete (that sometimes happens), in which case you just need to re-update.

Moved to Support.

[csteinbrecher]

csteinbrecher

#44803

Thanks Ken…I did try using a different browser, a different computer and I’m still getting the same issue. I do not see a way to update the theme. I am using GoDaddy and a managed WordPress package. Any help would be appreciated..

Carol

[Kenneth John Odle]

Kenneth John Odle

#44804

Quote:

I do not see a way to update the theme. I am using GoDaddy and a managed WordPress package.

I’m not 100% sure of how GoDaddy manages their WordPress packages, but if you don’t have shell or ftp access to your site, you may want to contact their support.