Graphene Customize Issue
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Good Evening… I have been using the Graphene theme for the website for our Association. Up until last week when I clicked on Customize I would get the normal menu and had the ability to customize the theme. Last week I tried and it will attempt to load the Customize menu but never does. I have tried disabling all of the plugins and that did not work. Any help would be appreciated.
Most Sincerely,
Carol
Mod
Have you recently updated anything? WordPress? Graphene? Your browser?
Try logging in using a different browser to see if this is a WordPress issue or a browser issue. If you can customize from another browser, it’s something with your original browser. If you get the same result with a different browser, it’s possible you had an update that wasn’t entirely complete (that sometimes happens), in which case you just need to re-update.
Moved to Support.
Thanks Ken…I did try using a different browser, a different computer and I’m still getting the same issue. I do not see a way to update the theme. I am using GoDaddy and a managed WordPress package. Any help would be appreciated..
Carol
Mod
Quote:I do not see a way to update the theme. I am using GoDaddy and a managed WordPress package.I’m not 100% sure of how GoDaddy manages their WordPress packages, but if you don’t have shell or ftp access to your site, you may want to contact their support.
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