Graphene Customize Issue

  • csteinbrecher

    #9874

    Good Evening… I have been using the Graphene theme for the website for our Association. Up until last week when I clicked on Customize I would get the normal menu and had the ability to customize the theme. Last week I tried and it will attempt to load the Customize menu but never does. I have tried disabling all of the plugins and that did not work. Any help would be appreciated.

    Most Sincerely,

    Carol

    Mod

    Kenneth John Odle

    #44802

    Have you recently updated anything? WordPress? Graphene? Your browser?

    Try logging in using a different browser to see if this is a WordPress issue or a browser issue. If you can customize from another browser, it’s something with your original browser. If you get the same result with a different browser, it’s possible you had an update that wasn’t entirely complete (that sometimes happens), in which case you just need to re-update.

    Moved to Support.

    csteinbrecher

    #44803

    Thanks Ken…I did try using a different browser, a different computer and I’m still getting the same issue. I do not see a way to update the theme. I am using GoDaddy and a managed WordPress package. Any help would be appreciated..

    Carol

    Mod

    Kenneth John Odle

    #44804
    Quote:
    I do not see a way to update the theme. I am using GoDaddy and a managed WordPress package.

    I’m not 100% sure of how GoDaddy manages their WordPress packages, but if you don’t have shell or ftp access to your site, you may want to contact their support.

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