I can’t think of anything in the theme that could cause this except the “Reset settings” button, but that would need to be pressed manually though. Other than that, this could also happen if the database has been restored from a previous backup on the server.
For now, I would suggest keeping a backup by exporting the theme’s options like you have done, and let us know if it happens again.
Viewing 2 posts - 1 through 2 (of 2 total)
You must be logged in to reply to this topic.
This free Support Forum relies on contributions from our support staffs and fellow Graphene themes users. While we endeavour to provide adequate and timely support, due to its voluntary nature responses are not guaranteed and may be delayed.
If you require urgent assistance, you may like to consider our Priority Support option.