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GM Neo keep asking to input key every time I edit it

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Viewing 15 posts - 1 through 15 (of 19 total)
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  • #10551
    deboismenu
    Member

    Hello,

    I’ve successfully installed and configured GM Neo. But each time I go back to change something it keep asking me to enter the key. Is this the expected behaviour? I would expect GM Neo the remember the key once entered the first time.

    Thanks!

    #46387
    yorck001
    Member

    Same problem here except I purchased GM Neo about 2 years ago. Updates had never been a problem but recently it behaves the same as deboismenu describes.

    #46388
    Syahir Hakim
    Keymaster

    Thanks for the report guys! We’ll investigate the issue and let you know when we have a fix.

    #46389
    yorck001
    Member

    Thanks Syahir. Now, as of today I can’t update GM Neo at all to 1.8.9.

    [An error occurred while updating Graphene Mobile Neo: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature]

    #46390
    vitaler-hund
    Member

    Hello,

    same problem here. “PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature” it says.

    Is there a solution so far?

    #46391
    Syahir Hakim
    Keymaster
    Quote:
    same problem here. “PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature” it says.

    This is because the API Key was not there in the database. Go to GM Neo Settings, enter your API Key and save the options. Then, immediately try the update again without changing any other settings.

    Let me know if that works.

    #46392
    vitaler-hund
    Member

    That’s exactly what i tried bevor posting here. But the error is still the same…

    #46393
    yorck001
    Member

    Nope. Didn’t work. I tried:

    -like you said

    -uninstalled / re-installed GM Neo

    -saved the key again

    -installed GM NEO on a fresh install etc.

    Results were the same, couldn’t update. Simple work around for the time being is to download the latest version 1.8.9 from the download area. I’ll try to insert the key manually into the database later. Will keep you posted.

    #46394
    vitaler-hund
    Member

    I searched for the key in the database: It’s there, Update still doesn’t work.

    Yorck: Where did you get the latest version? I only see the first version I downloaded a long time ago.^^

    #46395
    Syahir Hakim
    Keymaster

    Can you let me know which version of GM Neo you have?

    You can also download the latest version of the theme manually from your account page:

    https://forum.graphene-theme.com/your-account/

    #46396
    vitaler-hund
    Member

    Version 1.8.6

    Where exactly can I find the latest version? I only see my previous downloads where gmneo-package.zip is listet, without details of version or release.

    #46397
    yorck001
    Member

    I was running 1.7 on an older WP install when I discovered the issue. Did the unsuccessful testing on a fresh install (WP 4.6.1, PHP 5.6) with the same version.

    Syahir: I can email you a temp wo-login if it helps.

    vitaler-hund: ‘https://forum.graphene-theme.com/your-account/’

    #46398
    yorck001
    Member
    Quote:
    I was running 1.7 on an older WP install when I discovered the issue. Did the unsuccessful testing on a fresh install (WP 4.6.1, PHP 5.6) with the same version.

    Syahir: I can email you a temp wo-login if it helps.

    vitaler-hund: https://forum.graphene-theme.com/your-account/

    #46399
    vitaler-hund
    Member

    That’s the same link…. Is the package in My Account – Your Downloads the latest version?

    #46400
    Syahir Hakim
    Keymaster
    Quote:
    That’s the same link…. Is the package in My Account – Your Downloads the latest version?

    Yes, the package for the download link is always updated to the latest version. The current version is 1.8.9.

Viewing 15 posts - 1 through 15 (of 19 total)

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