This is typically caused by missing or invalid licence key. Ensure that Graphene Plus has been activated by going to Dashboard > Appearance > Graphene Plus. If you have moved domains before, get in touch through Priority Support to have your licence migrated to the new domain.
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Priority Support
This free Support Forum relies on contributions from our support staffs and fellow Graphene themes users. While we endeavour to provide adequate and timely support, due to its voluntary nature responses are not guaranteed and may be delayed.
If you require urgent assistance, you may like to consider our Priority Support option.