Error Upgrading Graphene Mobile to 1.2.12

  • bb

    #49488

    We currently have Graphene Mobile 1.2.11 installed.

    When updating to 1.2.12, we get the following error:

    An error occurred while updating Graphene Mobile: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Admin

    Syahir Hakim

    #49492

    Please ensure you have entered the theme’s API key in WP Admin > Appearance > Graphene Mobile. You can retrieve your API key from your account page.

    bb

    #49493

    Thanks for the reply. I do have my API key in WP Admin > Appearance > Graphene Mobile. In fact, it’s been in there for a long time. We purchased the mobile license in 2012. When I try to go to the account page, it says my username or email is not valid.

    Admin

    Syahir Hakim

    #49494

    Hi Brian,

    I’ve searched both our internal and PayPal transaction records quite extensively but could not find any transaction related to the registered email address for your account.

    If your PayPal account is using a separate email address, please send any of the following information for verification:

    • PayPal email address
    • PayPal transaction ID
    • Transaction date

    You can send the info through our contact form.

    Thanks!

    bb

    #49495

    Hi Syahir,

    Thanks so much for the assistance. I submitted all the details I have via the contact form. I hope this helps.

    Thanks again!

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