We currently have Graphene Mobile 1.2.11 installed.
When updating to 1.2.12, we get the following error:
An error occurred while updating Graphene Mobile: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Thanks for the reply. I do have my API key in WP Admin > Appearance > Graphene Mobile. In fact, it’s been in there for a long time. We purchased the mobile license in 2012. When I try to go to the account page, it says my username or email is not valid.
I’ve searched both our internal and PayPal transaction records quite extensively but could not find any transaction related to the registered email address for your account.
If your PayPal account is using a separate email address, please send any of the following information for verification:
Thanks so much for the assistance. I submitted all the details I have via the contact form. I hope this helps.
Thanks again!
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