error, bad format

  • beeann

    #6809

    Hello,

    I tried to update graphene mobile 1.2.3 to 1.2.4 and got the following error”

    Downloading update from http://dev.khairul-syahir.com/wordpress/updates/download.php?key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx…

    Unpacking the update…

    An error occurred while updating Graphene Mobile: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.

    I have the graphene theme (child) prior to activating the mobile. I only have two plugins: Contact form 7 and Magic Members. Please advise, thank you.

    Bee

    Prasanna SP

    #35700

    Removed a valid API key from URL in the above post.

    beeann

    #35701

    I am unsure what your post means. If I posted wrong I apologize. To reiterate when I tried to update it gave me this error message:

    An error occurred while updating Graphene Mobile: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    That was the whole message. Any ideas what is wrong?

    Admin

    Syahir Hakim

    #35702

    You will need to enter the your API key in WP Admin > Appearance > Graphene Mobile > API Key. Without the API key, you’ll get that error when updating.

    beeann

    #35703

    Thank you. I did and the update went through fine. Thank you for your quick response.

    Admin

    Syahir Hakim

    #35704

    Marking thread as resolved. You can do this yourself as well.

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