broken visual selection menu at graphene options backend

  • ATB1982

    #7767

    Hello,

    my problem is that I can not use any selection menu at the graphene-options-backend. It’s only there where you have the choice of some options for example when I want to put a social-media-follow botton to the top bar.

    Here I have a screenshot with this issue.

    Fehlerbild_Graphne_Options_Menü_15.07.2013.jpg

    I use the graphene 1.9

    the url to my blog is: http://online-geld-verdienen-erfahrungsberichte.de/

    Thanks for your help.

    Mod

    Kenneth John Odle

    #39289

    This is probably not a bug. Have you tried disabling your plugins to see if it’s a plugin-related issue? Switching to a different browser to rule out a browser-related issue?

    Try some of these things here:

    http://blog.kjodle.net/2013/07/04/troubleshoot-your-wordpress-blog/

    ATB1982

    #39290

    I checked:

    Browser -> FF; IE; Chrome

    Cookies destroyed; cache emtied

    Wordpress:

    disabled all plugin’s

    problem is still there.

    I have no idea.

    Admin

    Syahir Hakim

    #39291

    Is that the only option that’s not displaying properly? What about the “Child page listings” option under the “Child Page Options” box?

    ATB1982

    #39292

    it concerns to all selection menu’s with this structure in the graphene backend. WordPress- and plugin-backends work fine. what do you mean with “Child Page box”? the main language in my graphene-backend is german. where I can find this option?

    best regards

    Admin

    Syahir Hakim

    #39293

    Hurm..can you provide us with temporary access to your WP Admin so that we can take a look? You can send us the username and password using the contact form here: https://forum.graphene-theme.com/contact-us/

    ATB1982

    #39294

    Sorry, don’t be upset but I don’t wanna do this. My home is my castle 🙂

    Perhaps this fact may help you. When I click on any drow down menu at the graphene options backend there is a note on the left corner of my browser. -> “javascript:void(0)”

    Can you work with this?

    Admin

    Syahir Hakim

    #39295

    It’s likely a script conflict, but without seeing the issue first-hand there’s not much we can do to diagnose the issue.

    If you’re using either Chrome or Firefox, press F12 on the keyboard to bring on the Developer Tools, and then click on the “Console” tab. Then try reloading the options page and see what message is displayed on the Console window of the Developer Tools.

    ATB1982

    #39296

    Here is the screenshot from the options page developers console. But I don’t know what these parameters say to me.

    What do you think about it?

    Fehler_graphene_options_backend_17.07.2013.jpg

    Admin

    Syahir Hakim

    #39297

    “plistaadmin” rings any bell to you?

    ATB1982

    #39298

    Yes, no, maybe 🙂 This was caused by a plugin so far. Therefore I disabled und deleted this plugin but the dropdown menu’s at the graphene options backend are still broken. Here you can see the console screenshot after deleting the plista-plugin.

    Fehler_graphene_options_backend_2_19.07.2013.jpg

    Adrianw

    #39299

    I am also getting a problem with the graphene options menu.

    The selection boxes are too narrow to be usable.

    Sometimes when the page loads the selection boxes flash briefly at the correct width before shrinking.

    The error console (same on Firefox, Safari and Chrome) shows this error from load-scripts.php:

    Error: Syntax error, unrecognized expression: .left-wrap .postbox:eq(function inGroupsOf(number, fillWith) {
    fillWith = Object.isUndefined(fillWith) ? null : fillWith;
    return this.eachSlice(number, function(slice) {
    while(slice.length < number) slice.push(fillWith);
    return slice;
    });
    })
    Admin

    Syahir Hakim

    #39300

    In order to fix this issue, it’s important for us to be able to reproduce it, which hasn’t been the case so far.

    @adrianw, can you disable all plugins and see if the issue persists?

    Adrianw

    #39301

    It turns out the incompatibility is with the Shortcodes Ultimate plugin.

    If I disable it, the Graphene Options screen displays perfectly.

    Recently, I installed the OS OpenSpace Maps plugin, which also had an incompatibility with Shortcodes Ultimate.

    I fixed that incompatibility by selecting the following option in Shortcodes Ultimate:

    Quote:
    Disable custom formatting: Enable this option if you have some problems with other plugins or content formatting

    However, enabling or disabling that option doesn’t affect compatibility with the Graphene options screen.

    The only way to make Graphene options display correctly is to deactivate Shortcodes Ultimate.

    It’s quite likely that the problem is in the Shortcodes Ultimate plugin and not in Graphene.

    But I would welcome any comments you have.

    Thanks

    Admin

    Syahir Hakim

    #39302
    Quote:
    It turns out the incompatibility is with the Shortcodes Ultimate plugin.

    If I disable it, the Graphene Options screen displays perfectly.

    Thanks for this information. I’ve looked at the plugin’s code and it appears that the plugin overrides one of the JS libraries that the theme is using, thus causing the issue. We’ll add some workaround for this in the next update, and I’ve also notified the plugin’s developers to only add their scripts where it is needed instead of everywhere.

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