Another Comments issue

  • masher

    #48784

    Hi,

    This is a bit of a strange one.

    I have a lady commenter on my site who has complained for a long time that she always has to enter her name and email details every time she leaves a comment on my site.

    She doesn’t have this problem with any other blogsites that she visits.
    And she didn’t have the problem when I had the basic WP theme Twenty-sixteen running for a while.

    She only seems to have the issue when I’m using the Graphene theme, which would make it look like a Graphene issue and yet, no-one else visiting my site has this problem.

    She is running a Mac as opposed to a PC, but I’ve had a friend of mine with a Mac test it out with no problems.

    Would anyone here be able to offer any ideas?

    Thanks
    Mark

    Admin

    Syahir Hakim

    #48785

    Does she still has this issue now? There was a bug recently, but we’ve fixed it in the latest version.

    masher

    #48786

    Thanks for the prompt reply.

    Yes, I highlighted a similar issue a couple of weeks ago and you very quickly fixed it in an update that same day.

    However, this is slightly different, affecting just this one commenter to my site.
    I would have said the problem is at her end, but she doesn’t have the issue elsewhere, just on my site and

      only

    when I use the Graphene theme. A bit strange.

    Admin

    Syahir Hakim

    #48807

    Which browser is she using? Perhaps she’s blocking cookies which is used by WordPress to identify the current commenter?

    masher

    #48812

    Thanks for getting back to me.

    She is using Safari on a Mac.

    If it was a cookie issue, wouldn’t she have had the same problem when I was using the Twenty-sixteen theme?

    Admin

    Syahir Hakim

    #48821

    You’re right, it would have happened on the Twenty Sixteen theme as well. Don’t know how we can diagnose this further without having access to her machine though.

    masher

    #48826

    I think you are right Syahir.

    I think she will just have to live with it, as I’m not changing it for just one commenter who is having problems.

    Thanks for your advice, anyway.

    Cheers
    Mark

Viewing 7 posts - 1 through 7 (of 7 total)

You must be logged in to reply to this topic.