[eshonborn]

eshonborn

#51589

I recently changed some database stuff on my blog, and restored it. The graphene theme now no longer allows any customization. When I hit the customize button, it says it’s loading, and only brings up “widgets” with no options to even customize those. I uninstalled and reinstalled, straight from WordPress and via FTP with the same results. I even loaded an older version and upgraded, same results. Trying other themes and not getting the results I like. I’d like to continue using Graphene.

[Syahir Hakim]

Syahir Hakim

#51591

This sounds like either a script conflict, or the required scripts were not loaded in the Customizer.

When you’re in the Customizer, try opening up developer’s console in your browser by pressing F12. See if there’s any error reported in the “Console” tab.

[eshonborn]

eshonborn

#51594

Here is the error

Uncaught ReferenceError: CodeMirror is not defined
jQuery 30
<anonymous>
globalEval
globalEval
Ga
append
e
i
add
e
i
fireWith
when
i
add
when
instance
i
e
embed
i
initialize
Class
i
<anonymous>
each
<anonymous>
i
fireWith
ready
J
jQuery 30
<anonymous>
globalEval
globalEval
Ga
append
e
i
add
e
i
fireWith
when
i
add
when
instance
i
e
embed
i
initialize
Class
i
<anonymous>
each
<anonymous>
i
fireWith
ready
J

[Syahir Hakim]

Syahir Hakim

#51596

Please check and ensure that you are using the latest version of the theme. We saw this error in an older version and included the fix in the latest version.

[eshonborn]

eshonborn

#51600

I have 2.8.2 installed.

[Syahir Hakim]

Syahir Hakim

#51601

Try to disable the installed plugins one by one to determine which one is the source of conflict.

[eshonborn]

eshonborn

#51602

None, I get the same issue no matter what.

[Syahir Hakim]

Syahir Hakim

#51610

What is the WordPress version currently being used on your website? Also, try deleting the theme and reinstalling it to ensure all the files have been correctly installed.