Return to Support

Comments not working except for administrator

Home Forums Graphene WordPress theme Support Comments not working except for administrator

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #9969
    trailsnet
    Member

    Comments on the Trailsnet website are not working. As the administrator, I can add comments, & they automatically post to the website. But all other comments (from non-administrators) do not show up anywhere. I don’t get emails telling me that they’ve been submitted and they aren’t showing up on the site. I’ve gotten several emails from people telling me they’ve submitted comments, but I haven’t seen anything.

    I currently am using the Jetpack comments option and have the “Comments/Commenting” option on Graphene set to “Use WordPress Settings.”

    Any suggestions about what I can do to get the comments working again on the Trailsnet website?

    Thanks for your assistance.

    #45019
    trailsnet
    Member

    Update: One more piece to the puzzle. I actually do get an occasional email saying that a comment has been posted to my website, but these comments are always spam. So this could have something to do w/ the people who are registered on my site can’t post comments, but those who aren’t registered can. (Of course that makes little sense, but I thought I’d throw it out there in case it helps solve this problem.

    #45020

    Did this happen after you activated the JetPack commenting?

    #45021
    trailsnet
    Member

    It’s been quite a while since I stopped getting comments, so I can’t remember for sure. But I’m pretty sure I had Jet Pack comments on from the start. Do you think it’s better to use JetPack comments or other ones?

    #45022

    In my experience, JetPack is buggy. (Anything with that many features is bound to have a few quirks.) You could try disabling it and seeing if comments go back to normal. It’s possible there’s a conflict with a newer or updated plugin.

    How many plugins are you running?

    #45023
    trailsnet
    Member

    I will give that a try John. Thanks.

    I am definitely running way too many plugins, but I’m not sure which ones are necessary to the running of the website that was heavily enhanced by Syahir & someone else. I’m afraid that if I delete something, it might really mess things up.

    #45024

    I try to keep plugins to ten or less. The nice thing about WordPress is that it is easily extensible using plugins; the bad thing is that it’s easy to overdo them.

    If I need to add a function (social sharing buttons, for example), I try to find a way to do that without using a plugin, such as using code from Addthis.com and plugging it into an action hook widget area. I always try to add my own code (via a child theme) before going the plugin route, because my own code will add less overhead to my server than an entire plugin will.

    I always think about it as

    1) What are the features that are absolutely essential on this website?

    2) What are the features that would be nice to have on this website?

    It really makes you think about what purpose you want your website to serve.

    #45025
    trailsnet
    Member

    When I look @ the “installed plugins” on my trailsnet dashboard, there are 30 plugins there. However, 13 of those appear to not be activated. Should I delete all those (as a start toward cleaning up my plugin situation) or does that even matter if they’re not activated?

    #45026
    Quote:
    However, 13 of those appear to not be activated. Should I delete all those

    There is some evidence that plugins that are not activated can still cause issues, so it’s best to delete any themes and plugins that you are not using. (The exception being a default theme like Twenty Fifteen, which I keep around in case I need to revert to it for testing purposes.)

Viewing 9 posts - 1 through 9 (of 9 total)

You must be logged in to reply to this topic.